Cancellation Policy and Withdrawal Form
Consumers have the right to cancel according to the following stipulations, where a consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activities:
A. Cancellation Policy Right of Withdrawal Exclusion and expiry of the right of withdrawal:
According to § 312g (2) no. 1 of the German Civil Code (BGB), this right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g., all products with individually created print files on our website).
For all other items that are not individually manufactured, you have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (corso commerce UG (haftungsbeschränkt), Albrechtstraße 102, 12103 Berlin, Germany, email: support@ohmyvalentine.com) by a clear email statement of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You will only have to pay for any diminished value of the goods if this loss in value is due to handling them in a way that is not necessary for checking the condition, properties, and functionality of the goods.